Complaints Procedure

Global Wind Organisation is committed to handling all formal complaints in a fair and timely manner. All formal complaints will be used as an opportunity for improvements to GWO.

If you have a complaint relating to your training course, please contact the GWO certified Training Provider first to allow them to investigate under their own complaints procedures and resolve the issue. If you are not able to resolve the problem, please let us know.

All complaints received by Global Wind Organisation are dealt with in accordance with the following procedure:

• All complaints will be acknowledged by email within 2 working days.
• Correspondence and discussions regarding your complaint will be logged.
• Complaints are investigated promptly and fairly.
• All information provided during the investigation will be treated in a confidential manner
• All complaints will be resolved in a timely manner and a written response provided following resolution.
• Where we find that any corrective and/or preventative action is required; this will be recorded and monitored to ensure improvements are made.
  

Please provide all documentary evidence of the complaint or non-compliance and any communication you have had with the party you are filing the complaint against.

To make a complaint please send an e-mail with all relevant information to feedback@globalwindsafety.org.

This complaints policy meets the requirements of the ISO 9001 Clause 8.2.1.

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